Support
Answers to the questions we hear most, and how to reach us.
Frequently asked questions
What does AppParity do?
It works out a price for your app, in-app purchases and subscriptions in each of the App Store's 175 storefronts, based on what people there can afford, shows you every price before anything changes, and sends the ones you approve to App Store Connect.
Can AppParity change my prices without asking?
No. Calculating only prepares a draft. Nothing reaches Apple until you review the changes and press Push, and only the territories you ticked are sent.
What do I need to connect my App Store Connect account?
An App Store Connect API key: the Issuer ID, the Key ID and the .p8 file Apple lets you download once. The key needs the App Manager role or higher, because that is the lowest role that can change prices. The Connect page walks through creating one.
Is my API key safe?
The private key is checked with Apple, encrypted, and stored on the server. It is never shown again or sent back to your browser. You can remove it at any time under Account, and revoke it in App Store Connect.
Where do the prices come from?
From a pricing model you choose: purchasing power, income and what digital subscriptions cost locally, or Apple's own default. Signed in, the Pricing model label on any pricing page opens a description of each model.
Why is the new price not exactly the calculated figure?
Apple only accepts the price points on its own list for each storefront. AppParity picks the closest one, and tidies the ending if you asked for that.
Why does a product take a while the first time I open it?
Its valid prices for all 175 storefronts are read from Apple once. After that they are kept, and opening the product is quick.
What happens to people who already subscribe when I change a price?
Those are Apple's rules, and the review step shows them before you send anything: a decrease reaches existing subscribers at their next renewal, an increase can need their consent, and a subscription price change cannot be undone once it has taken effect.
How do I sign in, and what if I forget my password?
With your email and password, or with a sign-in link sent to your email. If you forget the password, use the link, then set a new password under Account.
What happens if I cancel my plan?
You keep what you paid for until the end of the period, and then the account moves to Free. Nothing is refunded, and you can change your mind any time before that date. Plans are managed under Account.
Is AppParity made by Apple?
No. AppParity is an independent tool and is not affiliated with Apple.
Still stuck?
Email us and say which app and product the question is about, and what you saw on screen. We answer by email.
Email info@ctrlaltgo.ca